Qvillas B.V.
Boulevard Gobernador Nicolaas Debrot 14
Kralendijk, Bonaire, Dutch Caribbean
Chamber of Commerce Bonaire: 9564
In these General Terms & Conditions, the following definitions apply:
Qvillas: Qvillas B.V., registered with the Chamber of Commerce of Bonaire under no. 9564, with its registered office in Bonaire and its office located at Boulevard Gobernador Nicolaas Debrot 14, Bonaire.
Accommodation: Any accommodation for recreational use offered for rent by Qvillas on behalf of the owner.
Tenant: The person who rents (or intends to rent) an accommodation through Qvillas.
User: The tenant and any person designated by the tenant who uses the accommodation rented by the tenant.
Owner/landlord: The owner (or their representative other than Qvillas) of an accommodation offered for rent through Qvillas.
Property manager: The person who, on behalf of the landlord, is responsible for the maintenance and management of an accommodation. In principle, Qvillas acts as property manager unless otherwise agreed.
Rental price: The rental price of the accommodation.
Total amount: The rental price plus any other amount payable to Qvillas.
Rental agreement: The agreement between the owner/landlord and the tenant for an accommodation offered for rent through Qvillas.
Management agreement: The agreement between Qvillas and the owner/landlord for the management and/or rental of an accommodation by Qvillas on behalf of the owner/landlord.
In writing: On paper and/or by email.
These General Terms & Conditions apply to all offers, bookings, agreements and services provided in relation to all accommodations rented and/or managed by Qvillas. Any deviating general terms, provisions, arrangements and/or commitments shall not apply unless expressly confirmed in writing by Qvillas.
Qvillas reserves the right to amend these General Terms & Conditions unilaterally. In the event of an amendment, Qvillas will immediately notify the parties concerned in writing.
Qvillas acts as an intermediary between the owner/landlord and the tenant for the conclusion of a rental agreement and is expressly not a party to the rental agreement. The rental agreement is entered into between the owner/landlord and the tenant.
Qvillas is authorized by the owner/landlord to act on their behalf in relation to the rental of their accommodation(s).
The rental agreement between the owner/landlord and the tenant concerns the short-term rental of one or more accommodations.
If a tenant wishes to amend the agreement after the rental agreement has been concluded, the owner/landlord is not obliged to accept such amendments. If the owner/landlord agrees to the proposed amendments, an additional fee may be charged.
Special preferences may be indicated at the time of booking. Preferences are not guaranteed by the owner/landlord and therefore do not form part of the rental agreement until availability has been confirmed.
All offers, promotions, prices and rates published by Qvillas on websites, social media and/or in brochures of any kind are non-binding and subject to approval by Qvillas and/or the owner/landlord. Qvillas shall not be bound by any omission or error in its communications and advertising.
All prices stated are in US dollars and exclude General Expenditure Tax (if applicable) and other additional costs such as service fees and tourist tax. These costs will be stated separately.
The service fee amounts to fifteen percent (15%) of the rental price.
Excessive electricity consumption by the guest will be charged by Qvillas to the guest at the end of the stay and must be paid by the guest in cash. The permitted electricity consumption is stated in the booking confirmation. Any electricity consumption exceeding the permitted amount shall be considered excessive. The amount payable for excessive electricity consumption will be calculated based on the rates charged by Water- en Energiebedrijf Bonaire N.V. at the time of booking.
Reservations for the rental of an accommodation may be made online, by email or by telephone. A reservation is only accepted after written confirmation by Qvillas.
Reservations may only be made by persons over eighteen (18) years of age.
Qvillas will, in principle, confirm a reservation within fourteen (14) days after the reservation has been made. If the reservation has not been confirmed within fourteen (14) days, the tenant must contact Qvillas immediately.
All confirmed reservations are final and binding, meaning that in the event of cancellation, the provisions and conditions set out in Article 7 shall apply.
In the case of unusual reservations, particularly for large groups, Qvillas reserves the right to refuse a reservation without stating a reason or to impose additional conditions on the reservation.
Qvillas is exclusively authorized to invoice and receive, on behalf of the landlord, the rental price and any other additional costs and fees related to the rental agreement. The tenant is not permitted to make payments directly to an owner/landlord unless explicitly agreed by Qvillas.
Within seven (7) days after the reservation has been confirmed by Qvillas, 50% of the rental price must be paid to Qvillas.
The remaining 50% of the rental price, plus the service fee and tourist tax, must be paid no later than forty-five (45) days before the start date of the rental period.
If a reservation is made less than four (4) weeks before the start date of the rental period, the total amount due must be paid in one (1) payment within four (4) days after the reservation has been confirmed by Qvillas.
Qvillas will provide the tenant with an invoice for the total amount immediately after confirmation of the reservation.
Payments must always be made to Qvillas in USD by transferring the amount due to bank account number 411.636.04 (MCB Bonaire).
The date on which payment is received by Qvillas shall be considered the payment date.
If a payment due is not received on time, Qvillas reserves the right to charge additional administration/collection costs amounting to fifteen percent (15%) of the outstanding amount.
If payment has still not been received within seven (7) days after the tenant has received an initial notice, Qvillas reserves the right to cancel the reservation, in which case the General Terms & Conditions set out in Article 7 shall apply.
Credit card payments are subject to an administration fee of 5% of the total amount.
The tenant is entitled to cancel the reservation at any time or appoint a replacement tenant, provided that Qvillas expressly agrees to the replacement.
In the event of replacement by the tenant, the replacement tenant and the original tenant shall be jointly and severally liable for payment of the remaining total amount due to Qvillas.
A cancellation or request for replacement must be submitted to Qvillas in writing and shall only be valid after confirmation by Qvillas.
In the event of cancellation of a reservation, the tenant shall be liable for the following cancellation fee:
10% of the rental price if cancelled up to twelve (12) weeks before the start date of the rental period.
Qvillas, acting as intermediary, may cancel or modify the rental agreement between the owner/landlord and the tenant at any time in the event of:
Force majeure, including but not limited to war, strikes, natural disasters, extreme weather conditions, fire, death of the owner/landlord, unannounced sale of the property and/or occupation of the accommodation by a new owner, et cetera.
Serious and, after a warning from Qvillas or the owner/landlord, continued nuisance caused by the tenant and/or other users to the surrounding environment/neighbours, or if the tenant and/or other users fail to treat the accommodation with due care.
If one or more of the circumstances mentioned above occurs but is not the result of negligent or culpable conduct by the tenant and/or other users, Qvillas will, where possible, attempt to offer the tenant alternative accommodation. If no alternative accommodation can be offered, or if the tenant does not accept the alternative offered, the total amount paid by the tenant to Qvillas will be refunded.
Qvillas shall not be liable for any other damages and/or costs resulting from the cancellation or modification of the rental agreement.
Qvillas reserves the right to require payment of a security deposit of USD 1,000.00.
The security deposit must be paid to Qvillas no later than four (4) weeks before the start date of the rental period.
If the security deposit is not received on time, Qvillas reserves the right to cancel the reservation, in which case the General Terms & Conditions set out in Article 7 shall apply.
The purpose of the security deposit is to cover damages and/or costs, in the broadest sense, that Qvillas and/or an owner/landlord may incur as a result of negligence or failure by the tenant and/or other users to comply with their obligations under the rental agreement.
The security deposit may not be used to settle any outstanding rental amount, and the tenant may not invoke any right of set-off.
The security deposit will be refunded within two (2) weeks after the end of the rental period, after deduction of any damages and costs.
If the security deposit does not fully cover the damages and/or costs, Qvillas will recover the additional damages and/or costs from the tenant.
Check-in is available from 3:00 PM on the day of arrival. Early check-in, if possible, may be arranged at the tenant's request.
Check-out is no later than 10:00 AM on the day of departure. Late check-out, if possible, may be arranged at the tenant's request.
Additional charges may apply for early check-in or late check-out.
The tenant and other users are required to treat and use the accommodation with due care.
The tenant must immediately notify Qvillas of any damage, defects or missing inventory in the rented accommodation(s). The tenant is liable for all damages attributable to the tenant and/or other users.
The accommodation may not be occupied by more persons than stated in the reservation confirmation issued by Qvillas. If the accommodation is occupied by more persons than permitted, Qvillas has the right to refuse the tenant and/or other users access to the accommodation or to charge additional fees for additional users.
The tenant is not permitted to sublet the accommodation or allow third parties to use it without prior permission from Qvillas.
Smoking is not permitted inside the accommodation. Smoking is permitted on the terrace and in other outdoor areas.
Pets are only permitted under special circumstances and in consultation with the owner of the accommodation and must be declared at the time of booking. Qvillas may refuse the reservation if excessive nuisance can reasonably be expected.
Upon departure, the accommodation must be left clean. This means:
Dishes must be clean and stored in the cupboards.
Additional cleaning fees will be charged if the above requirements are not met.
Qvillas acts as an intermediary between the owner/landlord and the tenant and is therefore not liable if an owner/landlord and/or tenant fails to fulfil their obligations under the rental agreement.
Qvillas shall not be liable for damages resulting from omissions and/or errors in offers, promotions, prices and rates published by Qvillas on websites, social media and/or in brochures of any kind, as well as in reservation confirmations and/or property management agreements.
Qvillas shall not be liable for damages suffered by the tenant and/or other users and/or the owner/landlord as a result of fire, leakage, an accident or any other cause related to the use and/or rental of an accommodation.
Qvillas and the owner/landlord shall not be responsible for loss, theft or damage to the property of the tenant or other users.
Qvillas shall not be responsible for loss, theft or damage to the property of the owner/landlord.
Qvillas and the owner/landlord shall not be responsible for any inconvenience caused by force majeure or third parties, including but not limited to interruptions to electricity and water supplies or burglary. In the event of any inconvenience, Qvillas will take all reasonable steps to minimize the inconvenience to the tenant and/or other users.
The tenant and other users who are granted access to the accommodation by the tenant shall be jointly and severally liable for all damages incurred as a result of negligence or failure to comply with the obligations under the rental agreement, including but not limited to the obligations set out in these General Terms & Conditions. Qvillas is authorized to claim compensation from the tenant and/or other users on behalf of the owner/landlord, without prejudice to the owner's right to do so.
The agreements between the owner/landlord and the tenant and between Qvillas and the owner/landlord or seller, as well as the services provided by Qvillas, shall be governed by the laws of Bonaire.
The Court of First Instance of Bonaire shall have exclusive jurisdiction over all disputes that may arise in connection with the rental agreement, the services provided by Qvillas or any agreements between the parties arising therefrom.
The following provisions relate to access to and use of the Qvillas website and supplement these General Terms & Conditions and the Qvillas Privacy Policy.
This Article governs access to and use of the website operated by Qvillas B.V. (the “Website”). By accessing, browsing or using the Website, whether manually or by automated means, each person or entity agrees to be bound by this Article.
No content from the Website, whether in whole or in part, may be copied, reproduced, downloaded, stored, republished, distributed, transmitted, displayed, made available to the public or otherwise used in any form or by any means without the prior written consent of Qvillas B.V., except where permitted by law.
Without the prior written consent of Qvillas B.V., no person or entity may systematically or automatically retrieve, extract, scrape, crawl, harvest, index, monitor, copy or otherwise collect any data, content or other information made available through the Website.
This prohibition includes, without limitation:
Framing, embedding, mirroring or deep-linking to any page, property listing or other content of the Website for commercial purposes is prohibited without the prior written consent of Qvillas B.V.
Qvillas may amend these General Terms & Conditions and the provisions relating to the use of the Website from time to time, for example when our services, Website or applicable laws and regulations change.
